What Our Customers Think of Us..

Customer feedback is a key priority at NRS Healthcare as it enables us to track our achievements whilst also highlighting the areas we can improve on. We strive to provide excellent customer service to everyone who places an order with us and we take customer satisfaction very seriously – which we feel is reflected in many of our customer reviews, some of which are listed below – taken from our TrustPilot account.


      9.2/10
Based on over 3300+ reviews

Needed a walking stick asap and...

      5/5

Needed a walking stick asap and they provided.

3 days ago

Excellent buying experience

      5/5

Excellent buying experience! I keep an eye on my elderly neighbour who lives alone and has rapidly decreasing mobility, and she mentioned she was becoming increasingly afraid of falling in the shower. I suggested a shower stool and searched the internet. NRS Healthcare popped up and had an impressive selection of shower stools/chairs. The website has great product information and we were able to find one the right size she thought would be okay - at an excellent price (similar style available elsewhere but at least 50% extra), so I ordered on her behalf. Ordering couldnt have been easier - ordered on Sunday and arrived on Tuesday, with excellent communication! It was one of the cheapest stools but the quailty is excellent and arrived well packaged. Out of the box and in the shower within minutes - My neighbour is over the moon!!

DirtyKnees -
3 weeks ago

Prompt delivery , happy with product...

      5/5

Prompt delivery , happy with product and price.

3 days ago

They have always been very helpful...

      4/5

They have always been very helpful and show a great deal of consideration for patients and their comfort. I always use them when I need to for the stated reasons.

George McFarlane -
4 weeks ago

Easy to find what I wanted and...

      4/5

Easy to find what I wanted and to order it. The VAT Exemption could be a bit bigger, took me a while to find it but otherwise very good and the items I bought were of a very good quality. I work in the Social Work Sector so it is important that I can rely on traders.

4 days ago

Orders arrived in good time.

      5/5

Orders arrived in good time.

Pamela -
3 weeks ago

very satisfied with ordering and...

      5/5

very satisfied with ordering and delivery

3 days ago

Overall the bath stool works well…

      4/5

Overall the bath stool works well however customers buying this product need to insure thst they order the right height to make sure the person in the bath has enough water to cover them ,as bath depth very a lot.

Carole Clarke -
4 weeks ago

This rolator is ideal, lightweight,...

      5/5

This rolator is ideal, lightweight, easy to fold but also strong and substantial. It's stylish too, which is important to me as l am quite young, well 63! When folded there is not a clip to secure the rolator, so when l lift it onto a bus, it opens up. I found a solution with a bungee clip. The right hand brake broke on first use but NRS sent a replacement the next day, no quibble, it was probably faulty as the replacement is fine.

3 days ago

Easy ordering system item delivered…

      5/5

Easy ordering system item delivered when promised have recommended to friends. Thank you

Happy Customer -
4 weeks ago