Delivery Times

• We work very hard to deliver your order promptly and aim to dispatch all orders within 1 working days of receiving full payment for the goods.
• Under normal circumstances all goods on your order will be despatched in full. If, however, an item is out of stock we will advise you on our despatch documentation and endeavour to supply the item as soon as possible.
• Most of the products on our site are available from stock and depending on size and weight, the item is sent out by either Royal Mail or by courier. They should therefore reach you within 48 hours from time of despatch.
• However delays do sometimes occur due to unforeseen circumstances, so if for some reason your parcel hasn't arrived within 10 working days, please contact us on 0845 121 8111(8.30am - 5:00pm weekdays).

Direct Delivery

• Some of our products are made to order and delivered direct from our manufacturing source.
• You can view these items on our website, but these items can only be ordered by telephone and will take longer to deliver, we will advise you of approximate delivery date when confirming the direct delivery order.
• Please note orders for Direct Delivery items cannot be cancelled or returned, unless defective, in which case the item will be repaired or replaced providing it is in the one year warranty period.

Urgent Delivery

We regret we cannot always specify exact date or time of delivery. Please contact with us under 0845 121 8111 (8.30am - 5:00pm weekdays), If you require a more urgent delivery e.g. overnight/guaranteed next day, it can normally be arranged at an additional shipment cost.

Packing, Carriage & Handling Charges

For orders placed with a value below £5 excluding VAT, we make a delivery/postage cost of £2.95 for each order. For orders placed with a value between £5 and £40 excluding VAT, we make a delivery/postage cost of £3.95 for each order. Postage is FREE on orders where the total of goods, excluding VAT, comes to £40 or more. Payment must be made at time of ordering by credit or debit card.