Contact Us

contact us

Contact us

Customer Services, Order Enquiries

Email: [email protected]

Customer Service Fax: 0845 121 8112

Telephone: 0345 121 8111

Monday to Friday 8.00 am to 8.00 pm

Saturday and Sunday 9.00am to 5.00pm

Bank Holidays 9.00am to 5.00pm

Our Customer Service team is experiencing a high volume of calls and emails at this time and we’re asking our customers to please wait 10 working days from receiving confirmation of dispatch before contacting us with any delivery enquiries. Please be assured our team of customer advisors are working hard to answer all current queries and we thank you for your patience and understanding. We are following UK Government guidelines by encouraging all our colleagues to work from home and help prevent the spread of COVID-19. This may impact our telephone answering capability over the next few weeks, so please email our Customer Service team in the first instance. If your query is about an out of stock item or late order delivery, please read our COVID-19 (Coronavirus) update before contacting our Customer Service team.

Need to return equipment?

If you, or someone you know, has been loaned equipment through one of our Integrated Community Equipment Services (ICES) and you no longer need it, you can  contact your local Service Centre to arrange a free of charge collection.

Click here to find the details of your local Service Centre.

Product Advice

Telephone: 0345 121 8111 (Monday to Friday 8.30 am to 5.00 pm)

Email: [email protected]

Write to us at:

NRS Healthcare
Sherwood House, Cartwright Way
Forest Business Park
LE67 1UB

New Product Development

We continue to strive for product excellence within our market place. Our new product development team welcomes input from qualified Healthcare Professionals, users of Daily Living Aids and their carers regarding improvements in existing products or potential new product ideas.

Email: [email protected]