Posted on 08/09/2020

Free professional help and advice on how to find the right product for you without leaving your home

Free professional help and advice on how to find the right product for you without leaving your home

Right now, with social distancing rules in place, getting into a store is just not practical for many of us. Yet we still may need to buy products to help us stay independent in our daily lives. This can make it tricky if you or a relative need to buy something you ideally want to see first, like a mobility aid.

Here are some tips to help you out:

1. Make use of our free product advice service
At NRS Healthcare, our friendly team of in-house Occupational Therapists are on hand to give you free product advice and support. They have a huge wealth of knowledge around our products and will be able to help you decide which ones are better for you depending on the nature of your issue. Their aim is to help you purchase the right product first time to suit your individual needs.

Plus, it’s a free service, so it won’t cost you a penny.

You can call them on 0345 121 8111 from 8:30am to 4:30pm Monday to Friday or you can email them at [email protected]


2. Carefully review the product specification
Is it the right size? Can you trust it’s a good quality product?

When buying a product online like a rollator or bathroom aid, it’s important to make sure you double-check the measurements are right for you. You don’t want to receive a product only to have to return it later because it’s not the right size.

If you’re not sure how to measure yourself or a relative, our in-house team of Occupational Therapists will be able to help advise you on this.

It's also key that you can trust the quality of the product that you’re buying. Here at NRS Healthcare we have carefully developed our range over many years with the help of our award-winning Product Development team and in-house Occupational Therapists. This is to ensure we sell innovative, quality products that will truly help to support the needs of our customers.


3. Is it a company you can trust?
We have been in business over 70 years, since before the NHS was created, helping people since our humble beginnings producing leather items to aid with the rehabilitation of war veterans. Since then we have grown to offer a wide range of products and services all designed around making people’s daily lives easier.

We’re members of the British Healthcare Trades Association, who abide by a strict code of practice that means we will never try and pressure you into buying products that aren’t suitable. So, you can be confident that the advice you get from our in-house Occupational Therapists is there to help and support you, not try to sell you something that isn’t right for your needs.


4. Check the returns policy
Sometimes you can be as diligent as possible and yet when you receive your order it isn’t quite right. It’s important to check the returns policy before you buy something so you know what you would need to do if that happens.

Here at NRS Healthcare, you get 14 days to return your item to us for a full refund if you are unhappy with it for any reason. There are some things we can’t accept a return of for hygiene reasons, especially if they have been used or the seal is broken, so it’s worth keeping that in mind. You can read our full returns policy here.


Don’t forget, if you ever feel lost wondering which product you really need from us, you can call our in-house Occupational Therapists for free on 0345 121 8111 or email them at [email protected] for help.

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